Frequently

Asked Questions

What makes TurfHop different from the other systems?

TurfHop is uniquely defined by it's clean and user friendly interface. We built a system that is intuitive, requires little (if any) training, and quick onboarding. Here are a few of the many reasons we are different:

  • Around The Clock Support - We are committed to the success of our customers and listen to their needs first. We are here every step of the way to help you get started, answer questions, or help train your staff.
  • Automatic Invoicing - invoice by the job (or monthly) and automatically send your customers an invoice
  • Appointment and Payment Reminders - sent via SMS message and / or email at whatever frequency you set
  • Weather Forecasting - every job has it's own unique forecast for pin-point weather outlook
  • Newsletters - stay in touch with your customers by sending newsletters to your entire customer base
  • Mapping Capabilities - view your jobs on the map from nearly every screen and optimize your daily routes
  • Marketing Campaigns - create campaigns, set your goals, and measure your return on investment
  • Job Profitability - setup products and their cost to track profitability for every job
  • Email Tracking - every email sent through TurfHop tracks inbox delivery and if the recipient viewed your message
  • Multi-branch Support - add multiple locations and segment customers, jobs, salesreps, invoices, and much more by location

Do I have to download or install anything?

No, TurfHop is a web based and runs in the cloud on all major, modern web browsers.

Will TurfHop work on my phone?

Yes, you can access every feature of the application through your Apple or Android device.

How does my free trial work?

Try TurfHop and all the features for 14 days with no commitment and ask us any questions along the way!

After my trial, do I have to sign a contract?

No, we do not require long-term contracts or agreement on your part. After your account is cancelled, the card on file will not be billed.

Do I have to pay a setup fee?

No. Our friendly staff will work directly with you and / or your team to help answer any questions when getting started.

How do I update my payment method on file?

Simply log into your account and navigate to "My Profile" and click on your current payment method to change your billing information.

What payment methods are accepted?

We accept all major credit cards (Visa, MasterCard, Discover, and American Express). For annual subscriptions, we can charge your card on file or send an invoice.

How secure is my data?

We understand your client and company data can contain sensitive information, rest assured we take security very seriously and employ a number of internal security policies to ensure your data is safe.

Can I cancel my account at any time?

Of course, we'll be sorry to see you go but you can navigate to "My Profile" and click "Cancel Account" at anytime.

Can I import and export my data?

Yes, we offer the ability to import and export most objects in the system into a CSV format.

Can I get a demo before signing up?

Yes! In fact, we encourage it. One of our sales representatives will be glad to show you the power of TurfHop and answer any questions along the way.

Simple is better and beautiful.
We insist on a great user experience.